Auto-orders

With Global Pet Foods' Auto-order program, New Brunswick's paw-rents will never forget their pet's food or supplies again!  Sign up for auto-order on most items online, set your schedule, and have your order automatically generated for delivery or pickup.

Setting Up Auto-order:

1. Browse through our online catalogue, and add your pet's essentials to your shopping cart.
2. When you've added in all the items you need, click on the cart icon in the top right corner.
3. Set your delivery method, and proceed to checkout.
4. On the next screen, you will need to:
   1. Sign In (if you already have an account)
   2. Sign Up (fill in the form to create an account, or create an account simply with your Facebook or Google Account)
5. Once your account is created, continue the checkout until you reach the "Auto Order" section:
   1. Select "Yes, auto-order & save time", and choose your desired frequency from the drop down menu.
      
6. Click Continue, proceed to payment information, and finish placing your order.
7. Congratulations!  Your auto-order has been created and your next order will automatically be created for you based on your desired frequency. You can update, modify, or cancel this auto-order at any time.

A reminder email will be sent to you three days prior to your next auto generated order.  Should you need to refresh your memory, make any updates, or pause the order, follow the below steps in the "Managing Your Auto-order" section.

Managing Your Auto-order:

1. When logged into your account, click the drop down menu next to the cart in the top right corner, and select "Manage Auto-Order"
   
    
2. You will be brought to a screen that showcases a preview/summary of your existing auto-order(s).  To make any update or modification, simply click the red "Update" button.
   
    
3. Once you are on the update page, you can make a variety of changes to your Auto-order in advance of your next order date:
   1. Name of your Auto-order
   2. Skip the next order, force an immediate order, or pause your auto-order
   3. Frequency can be updated using the dropdown
   4. If you would like to remove an item, click the "X" next to it
   5. To add an item, use the "Search and Add items" bar at the bottom of the list
      1. To modify the quantity of an existing item, adjust the quantity box and click Update
   6. No longer need this auto-order? Click the "Cancel This Auto Order" button to delete your auto-order
       

Auto-order FAQs:

1. What is Auto-order?
   • Auto-order is a convenient way to create repeat orders (for delivery or store pickup) that saves you time from placing an order every time you need to stock up on your pet's supplies.
      
2. How do I make updates to my Auto-order?
   • You can follow the steps noted above in the "Managing Your Auto-order" section to make any updates to items, frequency, etc
      
3. How do I update payment info for an auto-order?
   • We are working with our web team on this integration.  In the meantime, you will need to cancel your existing auto-order, and create a new auto-order with your updated payment details.
      
4. Can promo-codes be applied to an existing auto-order?
   • At this time, no a promo code cannot be applied to an exisiting auto-order.  Promo codes can only be used on new and/or one-time orders
5. Can I have more than one auto-order?  For example, I buy my cat's supplies more frequently than my dog's.
   • YES!  To create a second auto-order, follow the steps outlined in the "Setting up Auto-order" section above for the second group of items you want to purchase at a different frequency.
   • Once the second auto-order has been created, you will see multiple auto-orders available to manage when you log into your account.